SoundScreen Support Hub.

Everything you need to get your venue’s screens live, synced, and looking incredible.

Easy Setup Guide

01

Open Web Screen

On your Smart TV or display browser, navigate to tv.soundscreen.app. A 6-digit pairing code will appear.

02

Link Display

Open the SoundScreen mobile app, tap "LINK TV", and enter the 6-digit code shown on your screen.

03

Set Orientation

Go to "SCREENS" in the app. Select your linked TV and choose standard Landscape or our native Portrait engine.

04

Catch the Groove

Tap the purple "Catch the Groove" button. The app will identify the music and push the poster to your screens.

Frequently Asked Questions

Do I need to buy special hardware?

No. SoundScreen runs entirely through any web-enabled Smart TV (or a standard TV with an Amazon Fire Stick/Apple TV) and the mobile app on your phone.

Does the app record my venue's conversations?

Absolutely not. The app temporarily samples a short audio fingerprint to identify the track and instantly deletes it. No audio files are ever saved, stored, or transmitted to our servers.

What happens if the app can't identify a song?

If a track is too obscure or the room is too loud, the screen stays on the beautifully designed ambient standby dashboard. Pro users can also manually push custom artist/album art to the screens at any time.

Can I use SoundScreen on a TV mounted sideways?

Yes! Our unique "Sideways TV Engine" allows you to set any connected display to render perfectly in native Portrait mode.

Still Need Help?

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